Practice Manager- Mr. Robert Smith. The practice manager has the important task of managing the administration and day to day running of the surgery. He has the overall responsibillity for maintaining the building and coordinating the staff.
The practice manager will also try to sort out any problems that you may have in using our facilities.
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Practice Manager Assistant- The practice manager assistant deals with the enormous amount of paperwork generated by the system. She makes sure that reports and forms are dealt with accurately and efficiently. She also coordinates data collection required by the Health Authority and is responsible for the patient recall system for vaccinations and smears. |
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Practice Nurses There is a team of practice nurses at Neston Surgery. As well as looking after day to day nursing tasks such as dressings and immunisations, they also offer specialised services such as cervical smears, contraception checks, HRT checks, travel vaccinations and no smoking intervention. They also take part in the shared care of patients with raised blood pressure, asthma and diabetes. |
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Receptionists- They are there to help you. They have a very difficult job to do, dealing with telephone and over the desk enquiries, from booking appointments for doctors, nurses, midwife, phlebotomist, etc., collecting/ delivering prescriptions, giving out test results, insurance reports, hospital letters, etc. The receptionist also deal with repeat prescriptions, filing notes, results and hospital letters. They prepare the next surgery's notes for the doctors and nurses, and also at times have a break for coffee! So if there seems to be a delay, please be a patient patient. |
When telephoning for an appointment, the receptionist may ask you for more details; it is part of their training to make enquiries so that we can help you in the most appropriate way.
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Secretaries- The secretaries deal with the doctors' letters to hospitals and also record information on the computer system. As you will see, a great deal of work goes on behind the scenes to give you, the patient, a pleasant friendly practice. | 
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Attached Staff- The practice is fortunate to be situated next to Neston Clinic, where our district nurses and health visitors are based. Many other health professionals work at the clinic or in the surgery- the phlebotomist, community midwives, community psychiatric nurses, counsellors, dietitian and physiotherapist. They all form part of our extended "Primary care team" and together we hope to give you a unified approach to health care.
